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Entry To Clemens Spillehal: FAQ

  • How do I actually get into Clemens Spillehal when I arrive—where do I start? Go to the main entrance and join the short security line, then show your photo ID at the reception desk. After the ID check, staff point you to the gaming floor or the cashier, depending on what you need.
  • What do I do if the staff won’t let me in and I don’t understand the reason? Ask the receptionist to tell you the exact entry rule that applies, then check whether it’s an ID issue, a dress-code issue, or a temporary capacity stop. If it’s fixable, you can return with the right ID or change and try again the same day.
  • Can I go into Clemens Spillehal without a passport, like with a driver’s license or a national ID card? Bring a valid government-issued photo ID; a passport works, and a national ID card usually works as well. If your ID is expired, staff will refuse entry even if it’s clearly you.
  • What happens if I forgot my ID at the hotel—can they look me up some other way? They won’t accept photos of ID or email scans at the door, so you’ll need to go back and bring the physical document. If you return with valid photo ID, you can enter like normal.
  • Can I walk in just to use the bar or restaurant, or do I still have to do the entry check? You still go through the same entrance procedure and ID check before you access any inside areas. If you only want food or drinks, tell reception and they’ll direct you to the right spot after you’re cleared.
  • What should I do if I’m on a self-exclusion list and I accidentally show up at Clemens Spillehal? Tell reception before they run your details so they can stop the entry process right away. If the system flags an active exclusion, they will deny entry and ask you to leave.